Billing Machine FAQ

A billing machine (also called POS system or Point of Sale system) is an electronic device that processes sales transactions, generates bills/receipts, and manages inventory. Modern billing machines typically include a touchscreen display, thermal receipt printer, barcode scanner, and specialized billing software. When you scan a product or enter item details, the machine calculates the total, applies taxes (like GST), processes payment, and prints a receipt. Our billing machines are GST-compliant and help businesses streamline their retail operations, track inventory in real-time, and generate detailed sales reports. They eliminate manual calculation errors and speed up the checkout process significantly.

Using a billing machine is simple: 1) Turn on the device and log in with your user credentials. 2) Scan products using the barcode scanner or select items from the menu/keyboard. 3) The machine automatically calculates prices, applies discounts, and adds GST. 4) Enter customer details if needed. 5) Accept payment (cash, card, UPI). 6) Print the receipt. We provide free installation and comprehensive training with every billing machine purchase. Our technical team will visit your location, set up the system, load your inventory, and train your staff on all features including daily operations, report generation, and basic troubleshooting.

Billing machine prices at Peripheral Services start at ₹9,990 and go up to ₹20,800 for standalone machines: • 2-inch (58mm) machines: BP Joy Pro ₹9,990 (700 items), BP Joy Plus ₹12,449 (2,000 items, built-in battery), BP 1100 Joy ₹17,000 (10,000 items, big keyboard) • 3-inch (80mm) machines: BP Ultra Pro ₹13,999 (KOT billing, barcode scanner support), BP 85T PLUS ₹16,084 (two-copy print, logo on bill), BP Joy 80X ₹16,500, BP 2100 Joy ₹20,800 (10,000 items, big keyboard) • Android handheld billing machines: ₹25,000 to ₹28,000 • Touch POS systems: ₹35,000 to ₹85,000. All prices include GST and we offer free shipping on orders above ₹5,000. We also provide customized packages with printers, scanners, and software at discounted rates.

EZO billing machines operate similarly to other POS systems, but at Peripheral Services, we offer superior alternatives with better features and support. Our BP Joy series and other billing machines provide: • Better battery backup (100+ bills per charge vs EZO's limited backup) • More item storage capacity (up to 21,000 items vs EZO's limited storage) • Superior build quality with longer warranty periods • 24/7 customer support in your local language • Free installation and training at your location • Better pricing with same or superior features • GST-compliant billing with automatic report generation. If you're considering EZO, we recommend comparing specifications with our BP Joy Ultra Pro or BP 85T Plus for better value.

While we don't specifically sell NGX machines, general reset procedures for billing machines involve accessing the admin menu and selecting factory reset options. However, if you're experiencing issues with your NGX or any other billing machine, we offer: • Professional troubleshooting and repair services • Migration assistance from NGX to our superior BP Joy series • Better alternatives with easier reset and maintenance procedures • Comprehensive technical support 24/7. Our BP Joy series machines have user-friendly reset options accessible through simple menu navigation, and we provide detailed user manuals and training. Unlike NGX machines, our systems rarely require resets due to better software stability.

Buying a billing machine from Peripheral Services is simple and convenient: 1) Browse our products online at peripheralservices.site or call +91-7499551650. 2) Consult with our sales team to identify the right machine for your business type and volume. 3) Get a customized quote including any accessories (barcode scanner, cash drawer, etc.). 4) Place your order online or through our sales team. 5) Make payment via online transfer, UPI, or cash on delivery (for select locations). 6) We deliver within 3-5 business days across India with free shipping above ₹5,000. 7) Our technician will install the machine at your location and provide complete training. We also offer financing options and rental plans for businesses. Visit our showroom or request a demo at your location!

An electronic billing machine (EBM) is a computerized device that automates the billing process for retail stores, restaurants, and service businesses. Modern electronic billing machines are advanced POS systems that: • Generate GST-compliant invoices automatically • Store product inventory and prices digitally • Calculate totals, discounts, and taxes instantly • Print thermal receipts without requiring ink • Track sales and generate business reports • Connect to barcode scanners, weighing scales, and payment terminals • Maintain customer databases • Provide cloud backup of sales data. At Peripheral Services, we offer complete electronic billing solutions including hardware, software, installation, and training starting from just ₹9,990.

POS (Point of Sale) billing machine is a comprehensive system that combines hardware and software to process sales transactions at the point where customers make payments. A POS billing machine typically includes: • Touchscreen display or keypad interface • Thermal receipt printer (2-inch or 3-inch) • Barcode scanner for product identification • Cash drawer for secure money storage • Billing software with inventory management • Payment terminal for card/UPI payments. Our POS systems are designed specifically for Indian businesses with features like GST compliance, multi-language support, and integration with popular payment gateways. They work for various industries including retail stores, restaurants, pharmacies, grocery stores, and service businesses.

The best billing machine depends on your business type, transaction volume, and specific needs: • Small shops on a budget: BP Joy Pro (₹9,990) - 2-inch printing, 700 items, calculator billing • Shops that need power backup or a weighing scale: BP Joy Plus (₹12,449) - built-in battery, 2,000 items • Restaurants, cafes and takeaways: BP Ultra Pro (₹13,999) or BP 85T PLUS (₹16,084) - 3-inch receipts with KOT billing • Large inventories and supermarkets: BP 1100 Joy (₹17,000) or BP 2100 Joy (₹20,800) - 10,000 items with a big keyboard • Mobile/field sales: Android Handheld Billing Machine (₹25,000) or Hooks Atom (₹28,000) with built-in printer and scanner • Touchscreen counters: Hooks Alpha (₹45,000) or Hooks Delta (₹65,000). Contact us at +91-7499551650 for personalized recommendations based on your specific requirements!

Yes, if your business is registered under GST in India, you must generate GST-compliant invoices for all sales. GST billing is mandatory for: • All businesses with annual turnover above ₹40 lakhs (₹20 lakhs for services) • Businesses registered voluntarily under GST • Inter-state sales regardless of turnover. Our billing machines come with built-in GST-compliant software that: • Automatically calculates CGST, SGST, IGST based on tax slabs • Generates invoices with all mandatory GST fields (GSTIN, HSN codes, tax breakup) • Maintains proper records for GSTR-1, GSTR-3B filing • Provides GST reports for easy tax return filing • Updates automatically when GST rates change. Non-compliance can result in penalties up to ₹25,000, so it's essential to use proper GST billing software.

Our billing machines are compatible with various barcode scanner types: • Wired 1D USB scanners (₹3,500): Most economical, plug-and-play, reliable for stationary setups • 1D + 2D scanners that also read QR and UPI codes: Hooks Skania 760HS (₹4,500) and 2D imager scanners (₹7,000) • Wireless 2D scanners (₹12,000): Up to 100 m range, ideal for large stores and warehouses • Fixed-mount scanners: For automated checkout systems. All our scanners support standard barcodes (EAN-13, UPC, Code-128, etc.) used in Indian retail. We provide pre-configured scanners that work seamlessly with our billing machines without any technical setup required.

We provide fast delivery across India: • Metro cities (Delhi, Mumbai, Bangalore, Chennai, Kolkata, Hyderabad): 2-3 business days • Tier-2 cities: 3-4 business days • Other locations: 4-5 business days • Remote areas: 5-7 business days. Free shipping is available on orders above ₹5,000. For orders below ₹5,000, shipping charges of ₹200-₹500 apply depending on location. We also offer express delivery (1-2 days) at additional cost for urgent requirements. All products are insured during transit and delivered with proper packaging. Installation and training are scheduled within 1-2 days of delivery.

Yes! All our products come with comprehensive warranty and support: • Warranty: 6 months to 2 years depending on product (manufacturer warranty) • 24/7 Customer Support: Phone, WhatsApp, email support in English and Hindi • Free Software Updates: Lifetime free updates for GST rates, features, bug fixes • On-site Service: Free on-site repair during warranty period for major cities • Remote Support: Most issues resolved remotely within 24 hours • Spare Parts: Genuine spare parts available with quick replacement • Extended Warranty: Optional extended warranty plans available • AMC (Annual Maintenance Contract): Available after warranty period at competitive rates. Our average response time is under 24 hours, and we maintain 95%+ customer satisfaction rating.

Absolutely! Free installation and training are included with every billing machine purchase: • Our certified technician will visit your location • Complete hardware setup and testing • Software installation and configuration • Inventory loading (we help you input all your products, prices, GST rates) • Staff training (usually 2-3 hours covering all features) • Training on daily operations, billing, reports, and troubleshooting • User manual and video tutorials provided • Follow-up support calls to ensure smooth operation. Training covers: creating bills, handling returns, applying discounts, end-of-day reports, inventory management, and basic troubleshooting. We also provide refresher training if you hire new staff.

Peripheral Services offers superior value compared to EZO, NGX, and other competitors: ✅ Better Pricing: 15-25% lower prices for similar or better specifications ✅ Superior Battery Backup: Our BP Joy Plus offers 100+ bills vs competitors' 50-60 bills ✅ Higher Storage: Up to 21,000 items vs competitors' 5,000-10,000 items ✅ Local Support: 24/7 support in your language, not call centers ✅ Faster Service: On-site technician visits within 24-48 hours ✅ Free Installation: Competitors charge ₹2,000-₹5,000 for installation ✅ Better Training: Comprehensive 2-3 hour training vs competitors' 30-minute demos ✅ Transparent Pricing: No hidden charges for software, updates, or features ✅ Proven Track Record: 15+ years, 10,000+ happy customers ✅ Customization: We customize solutions for your specific business needs. We stand behind our products with superior warranty and support that competitors can't match!

Yes! Most of our billing machines support weighing scale connectivity: • BP Joy Plus: Direct weighing scale port for real-time weight-based billing • BP Joy Ultra Pro: Continuous weighing scale connectivity • BP 85T Plus: Advanced weighing scale integration with barcode printing. This feature is essential for: grocery stores, fruit & vegetable shops, meat shops, bulk food stores, and supermarkets selling items by weight. The machine automatically captures the weight, multiplies by price per kg, and generates the bill. We provide compatible weighing scales (₹3,500 - ₹12,000) and complete setup at your location. The integration is seamless and doesn't require any technical knowledge to operate.

The main difference is the receipt paper width and print area: 2-INCH MACHINES (₹9,990 - ₹17,000): • Receipt width: 57mm paper • Best for: Small retail, mobile shops, pharmacies, cafes • Pros: Compact, economical, portable, lower paper cost • Cons: Limited space for detailed product information • Suitable for: 5-10 items per bill on average. 3-INCH MACHINES (₹13,999 - ₹20,800): • Receipt width: 80mm paper • Best for: Supermarkets, restaurants, apparel stores, electronics shops • Pros: More print space, detailed bills, professional appearance, can print logos/offers • Cons: Slightly larger size, higher paper cost • Suitable for: 10-50+ items per bill. Both use thermal printing (no ink required). Choose based on your average bill size and business type. We can help you decide based on your specific needs!

Yes, we offer flexible payment options to make it easier for businesses to purchase: • EMI Options: 3, 6, 9, or 12-month installments through credit cards • Business Loans: Partner with NBFCs for business equipment loans • Rental Plans: Monthly rental starting at ₹2,500/month for billing machines • Lease-to-Own: Use the equipment and own it after 12-24 months • Cash Discount: 3-5% discount on full upfront payment • Bulk Discounts: Special pricing for multiple units or franchise businesses. For EMI and loan options, minimal documentation is required (GST certificate, business proof, ID). Contact our sales team at +91-7499551650 to discuss the best payment plan for your budget!

We provide comprehensive repair and support services: During Warranty Period: • Free on-site repair for hardware issues • Free remote support for software issues • Replacement unit provided if repair takes more than 48 hours • No charges for genuine defects or manufacturing issues. After Warranty: • Affordable repair services with transparent pricing • Genuine spare parts availability • Annual Maintenance Contracts (AMC) available: ₹3,000-₹5,000 per year • Remote troubleshooting often resolves issues without technician visit. Common issues like paper jam, connectivity problems, software errors are usually resolved remotely within hours. For hardware failures, we dispatch technicians within 24-48 hours in major cities. Our machines are built for durability with 5-7 years typical lifespan with proper maintenance.

Yes! All our billing machines support customization: • Shop/Business Logo: Upload and print your logo at the top of every receipt • Shop Name & Address: Customize header with your business details • GSTIN & Registration Numbers: Auto-print on all invoices • Custom Footer Messages: "Thank You", offers, return policy, contact info • Promotional Text: Announce sales, new arrivals, or loyalty programs • QR Codes: Add UPI payment QR code or Google review link. We help you design and set up the receipt format during installation. You can have different formats for different types of bills (sales invoice, credit note, quotation). Receipt customization is included free with all machines - no extra charges. Professional-looking receipts enhance your brand image and customer experience!